Shipping & Returns
How long does it take to ship my order?
Orders From Denmark to EU-Countries
- Standard delivery Denmark: 1-2 working days
- Standard delivery EU + Scandinavia: 3-5 working days
- Express delivery EU: 1-2 working working days with DHL
Orders delivered outside EU
- Standard delivery in 5-10 working days
- Express delivery in 1-2 business days with DHL
Note that all orders to Non-EU countries are subject to custom TAX and VAT.
Please check with your national custom office. Hymness is not responsible for any additional costs.
What is your return policy?
We accept returns within 30 days of you receiving the order.
Return costs are paid by the customer.
If a returned item smell of perfume, smoke, or other, or have visual signs of use, we can not accept and refund the purchase.
How can I get a return label?
You can get a return label two ways:
Contact us by mail and we will help create and send you a returnlabel by mail. Print and return at your local service-point.
- Note that this will be deducted in the refunded amount.
You can buy a shipping label at your local parcel service-point, and drop of the parcel at the same time.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions. Unless other informed otherwise.
How do I use a discount or gift code?
You can apply your discount or gift code in the side cart or at checkout by adding your code in the field below your cart items.
When applying, your cart amount will automatically be updated.
Do I have to spend the full amount on a gift card voucher?
Yes, you'll need to find one or more items to spend the full amount on your gift-voucher.
How do I pay with MobilePay?
If you wish to pay with the MobilePay solution, it will be available in the payment section, one of the last sections, before confirming the order.
How do I create an Account
Frequently asked question
Find the link to 'Account' at the website's top, just next to the currency. Here, you can log in or create an account.
Still have questions? We're happy to help! Please contact us and we will get back to you within 24 hours >> Contact Hymness