Refund policy
HOW TO RETURN OR EXCHANGE YOUR ORDER
We accept returns within 30 days of you receiving the order. Returns for purchases over 600 DKK / is free. All order below 600 Returns are at the customer's own expense unless something else is agreed on with Hymness Studio. Exchange, for a different product within Denmark, is free. For European countries, exchanges are free if the order value is above 150 euros.
Please make sure not to remove the hangtags on the items you wish to return. We do not accept used items. If a returned item smell of perfume, smoke, or other, or have signs of use, we can not accept and refund the purchase.
To return your purchase, follow these easy steps:
1. Fill out the 'Return Form', print it, and send it back together with the returned product. It is important that the 'Return Form' is enclosed in order for us to identify and process your refund correctly.
2. Place the products you wish to return in a suitable packaging.
3. Returns are at your own expense. Please note that the returned parcel must be sent directly to the address below as we are not able to pick up the parcel at any parcel shops!
4. Send the parcel to:
Att: HYMNESS
UpNorth Studio Aps
Tølløsevej 34
4340 Tølløse
Denmark
#Return
5. Please note that we do not take responsibility for items lost when shipping back. We, therefore, recommend for your own safety that you keep the postage receipt with the tracking number.
6. We aim to process as soon as possible but latest within 14 days of receiving the returned parcel. The amount will be refunded to the credit card from which the items were purchased.
REFUNDS
After we have received your returned items, you will be issued the appropriate refund. We aim to process your refund within 14 days of receiving your parcel. You will receive an email as soon as your returned order has been processed and the amount refunded.
HELP
If you need any assistance with the return, please contact our customer service at
following email info@hymness.com